Privacy policy
This policy explains what we collect when you visit our website, message us or order from us, and what we do with it. We only ask for what we need to feed your dog.
What we collect
- About you: your name, WhatsApp number, email if you give it, and your delivery address and area.
- About your dog: name, breed, age, weight, activity level, what they eat now, and any allergies or dietary needs you tell us about.
- About your orders: the packs or subscription you order, delivery slots, payments made and any pauses or changes.
- Photos and videos of your dog, only if you send them to us.
- Website visits: when you tap an order or WhatsApp button, the message that opens includes a short note on where you found us, such as "I found you on Instagram", so you can see exactly what you send. Meta Pixel (and Google Analytics, if switched on) record pages viewed and buttons pressed using cookies (see below).
Why we use it
- To recommend a meal, work out the right portion and price for your dog's weight, and cook and deliver your order.
- To message you about your deliveries, check in during the first weeks, and remind you before your subscription renews.
- To understand which posts, ads and partners bring people to us, so we spend less on what doesn't work.
- To post your dog's photo or your words on our Instagram or website, only with your permission, which you can withdraw at any time.
We do not sell your details, and we only message you about Pawsh.
Who else handles it
- WhatsApp (Meta) carries our conversations with you.
- Google stores our customer and order records (Google Workspace) and, if switched on, website analytics.
- Meta receives website events if the Meta Pixel is switched on, so we can measure our ads.
- Our payment provider processes payments. We never see or store your card or bank details.
- Our delivery riders see your name, address and phone number on delivery day.
Cookies
The site works without cookies. Meta (and Google, if analytics are switched on) set cookies to measure visits and ad results. You can block or delete them in your browser settings and the site will still work.
How long we keep it
While you are a customer, and for 12 months after your last order so we can answer questions about past deliveries, unless the law requires us to keep records longer (for example, invoices).
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask us what we hold about you, correct it, ask us to delete it, or withdraw your consent, for example to stop us posting your dog's photo. Message us on WhatsApp and we will reply within 7 days.
Grievance officer
The Pawsh founders, Kochi, Kerala. WhatsApp or phone: +91 97782 80066.
Changes
If we change this policy we will update the date at the top and, for significant changes, tell current customers on WhatsApp.